Question: Do Hermes Text You Before Delivery?

Does Hermes have an app?

The Hermes app, which is available on both iOS and Android platforms, allows users to track and/or divert their parcels in real time via their smartphones, as well as receive notifications on the current progress of their deliveries.

Returns can also be carried out more conveniently using the app..

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

How do I contact Hermes UK by phone?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand.

Why is my Hermes parcel late?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Can you actually speak to someone at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. … When somebody answers your call, you can get assistance with your own delivery. Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number.

How do I get in touch with my Hermes courier?

Contact Hermes Group by calling their local-rate phone number 0330 333 6556 in order to speak to a customer service advisor about your Hermes parcel delivery or myHermes parcel drop-off service.

How do I complain about Hermes?

myHermes complaints contactsVisit Customer Services.Call Customer Services on 033 0333 6556.Visit Live Chat.Email Martijn deLange (Chief Executive Officer (CEO)) on Martijn.deLange@hermes-europe.co.uk.Tweet myHermes Customer Services.

Do Hermes let you know a delivery time?

Depending on the retailer you’ve ordered from, you may get an email on the day of your delivery with a delivery time slot. … If they’re delivery attempt was unsuccessful they’ll leave a calling card. Look out for this as it’ll tell you when they’ll be making their next attempt.

How late can Hermes deliver?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays…

Does Hermes deliver on a Sunday?

Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. Key features of Sunday Delivery Service: Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate.

Does Hermes do international delivery?

The Hermes International Economy service provides customers like you with a cheap way to send internationally. With the Hermes International service, your parcel will be delivered in 3-7 working days throughout most European destinations.

Does Hermes deliver 7 days a week?

It is the first consumer delivery company to offer its retail customers a 7- day service. … The Sunday service will initially be available as a next day service, with customers able to order all day Saturday for a Sunday delivery and will be fully tracked.

What does on its way to the courier mean Hermes?

Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place.

Can I track my Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

What does two day delivery mean Hermes?

2-Day: your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered within two business days. Overnight: your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered the following business day. This option is not available for addresses in Hawaii and Alaska.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

What happens if my Hermes parcel doesn’t arrive?

Missed your delivery?If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.If you don’t get an email, your courier will make three attempts to deliver your parcel.More items…

How do I find out where my Hermes parcel is?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.