Quick Answer: Can EBay Sellers Refuse Refund?

Am I obligated to give a refund on eBay?

You asked – Am I obligated to give the buyer a refund.

1) If you’re a private seller then no – there is no obligation to refund a buyer simply because they’ve made a mistake and changed their mind.

2) If you’re a business seller then yes – you’re legally obliged to refund the buyer..

What happens if seller doesn’t respond to return request eBay?

If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. … When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days.

What if buyer does not return item eBay?

If a buyer doesn’t send back an item, you don’t need to issue a refund. Replacements: If you send a replacement and a buyer doesn’t send back the original item, we charge the buyer for the second item, and make a payment to you. A final value fee for the transaction appears on your next invoice.

How do I contact eBay about a refund?

Report an item that hasn’t arrived through My eBayGo to Purchase history – opens in new window or tab.Select More actions beside your item and then I didn’t receive it.Tick the box beside I want a refund or I want the item.You have the option of adding a message to the seller.Select Send request.

What does return request closed mean?

Nov 3, 2014 11:42:55 PM. Probably it means this: the buyer did return the item back to seller – then the seller has sent a refund to buyer – therefore the seller closed the return/refund case (or eBay did it after the seller refunded).

How do I contact eBay if I have a problem?

You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. You can also reach eBay customer support through live chat or email on their main Help site, although these features are not always available.

How do I refuse a refund on eBay?

Here’s how:Go to your Returns dashboard – opens in new window or tab.Select View return details beside the item.Select Decline the return and then Continue.You have the option of entering your reason for declining the request, but it will not be visible to the buyer.Select Decline return.

What happens to seller when eBay refunds?

The seller is required to reimburse eBay for the amount of the refund. Learn more about reimbursement. If eBay is asked to step in and help, the seller will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged by the buyer.

What is not covered by eBay money back guarantee?

What’s not covered by eBay Money Back Guarantee? eBay Money Back Guarantee does not cover the following: Buyer’s remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options).

Can you return an item on eBay after 30 days?

You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). After 30 days, file for PayPal Purchase Protection in your PayPal account. PayPal offers a 180 day window for coverage of items that are not as described or not received.

How long before eBay closes a return?

Answers (1) You have to wait for the buyer to return the item OR close the case. If the buyer doesn’t send the item back or close the case, it will close on its own thirty (30) days after it was opened.

What happens if seller doesn’t respond to return request PayPal?

If a claim is filed, the seller is asked to respond within 10 days. If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.

Does seller have to refund postage eBay?

Who pays postage for eBay returns? Whatever the reason for a return, as long as it’s requested within the appropriate time frame, you have to refund the original postage costs. … If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs.